PRIVACY POLICY

 

PRIVACY POLICY AND USE OF COOKIES

BRIEF OVERVIEW OF OUR PRIVACY POLICY AND USE OF COOKIES

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase on ki.shop (the "Site").

Personal Data We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and certain cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, which websites or search terms directed you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect device information using the following technologies:

• Cookies: These are data files placed on your device or computer, often containing an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies.

• Log Files: These track activities that occur on the Site, collecting data such as your IP address, browser type, Internet service provider, landing/exit pages, and date/time stamps.

• Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse the Site.

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (e.g., credit card numbers), email address, and phone number. This is referred to as "Order Information."

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

Rakuten Advertising

Rakuten Advertising may collect personal information when you interact with our digital properties, including IP addresses, digital identifiers, web browsing and application usage data, and how you engage with our properties and advertisements. This data may be used for purposes such as personalizing offers, analytics, and advertising. For more details on how Rakuten collects, uses, and shares your personal data, please visit the following links:

• Rakuten Advertising Privacy Policy

• Your Rights with Rakuten Advertising

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to confirm receipt of your return. We will also notify you whether your refund is approved or denied. If approved, your refund will be processed, and the credit will be automatically applied to your original payment method within a certain number of days.

How Do We Use Your Personal Information?

We use the Order Information we collect generally to fulfill any orders placed through the Site, including processing your payment information, arranging for shipping, and providing invoices/order confirmations. Additionally, we use this information to:

• Communicate with you;

• Check for potential risks or fraud in our orders;

• Provide you with information or advertising related to our products or services, in accordance with your preferences.

We use the Device Information we collect to monitor potential risks and fraud (e.g., using your IP address) and to generally improve and optimize the Site. This includes generating analytics about how our customers browse and interact with the Site and evaluating the effectiveness of our marketing and advertising campaigns.

Sale Items (if applicable)

Only regular-priced items are eligible for return. Unfortunately, sale items are not eligible for return.

Sharing Your Personal Information

We share your personal information with third parties to help us use your information as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your personal information here.

We also use Google Analytics to help us understand how customers interact with the Site. You can read more about how Google uses your personal information here. You can also opt-out of Google Analytics by visiting the Google Analytics opt-out page.